Politique de remboursement

 

RETURNS & EXCHANGES POLICY

At HAIMSHELLI, we want you to love every piece you receive. If for any reason your order is not quite right, you may request a return or exchange within 14 days of receiving your order.

Please note that HAIMSHELLI does not offer monetary refunds. Approved returns may be exchanged for another item or issued as store credit, valid for one year from the date of issue.

To be eligible for a return or exchange, all jewelry must be unworn, unused, and returned in its original condition and original packaging. Items showing signs of wear, damage, alteration, or improper handling may not be accepted

STORE CREDIT

Once your return has been received and inspected, an HAIMSHELLI store credit will be issued for the value of the eligible returned item(s).

Store credit is valid for 12 months from the date it is issued and may be used toward any available item on our website.

Store credit is non-refundable and cannot be exchanged for cash.

EXCHANGES

If you would like to exchange your jewelry for another piece, please contact us within 14 days of delivery.

Exchanges are subject to product availability. If the new item has a higher value, the price difference will need to be paid. If it has a lower value, the remaining balance will be issued as store credit.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item received is defective or an incorrect item was sent.

We strongly recommend using a tracked shipping service, as HAIMSHELLI cannot be held responsible for returns that are lost or damaged in transit.

Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS

Every HAIMSHELLI piece is carefully inspected before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery with your order number and clear photos of the item.

Our team will review your request and provide an appropriate solution.

HOW TO REQUEST A RETURN OR EXCHANGE

To begin a return or exchange, please contact the HAIMSHELLI Customer Care team at haimshellinewyork@gmail.com with your order number and the item(s) you would like to return.

Please do not send any item back without first contacting us and receiving return instructions.

By placing an order with HAIMSHELLI, you acknowledge and accept our return and exchange policy.